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Why Choose Our Field Service Management?

When in charge of field service operations, you want to have real-time access to the entire information to ensure every process is run smoothly. This is where our Acumatica field service edition can work to automate manual process, implement best practices regards to SLAs, scheduling of field personnel and equipment, and fulfilling customer requirements thoroughly. Syncing with CRM, inventory, sales, accounting, purchase and financial reporting, the cloud ERP solution provides a 360-degree of customer activities that help to not just elevate the customer experience but also gain competitive advantage and improve revenue generation.

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Track & Manage Faster

Service management helps to track and manage every specific with automated process. It helps to match task to best available resource, track service inventory, resource commitments, and efficiently generate orders, resulting in reduced response time and costs.

Enhance your Customer Experience

Leverage fast turnaround by shortening the time between call receipt and job assignment by quickly accessing equipment information, customer site and capturing service requirements.

Mobile Worker Productivity

The web-based application is accessible from any device from anywhere with Acumatica’s unlimited user licensing and role-based security that lets field workers get 24/7 access to business tools to conduct functions and operations smoothly.

Reduce Response Time & Cost

Create daily and weekly schedules automatically through easy drag-and-drop functionality. Access key information real-time and connect field staff with customers comprehensively.

Field Service Business Challenges Addressed

ERP

Key Features For Service Business

Scheduling, Dispatching and Call Center

Limit the time taken between call receipt and job assignment with quick access to customer information...

Route Management

Provides powerful toolsfor optimizing routes for your appointments. It filters your appointments on numerous ways, and plot in GoogleMaps the route for a particular Staff..

Equipment Maintenance

Complete data update about the equipment at the user’s site, along with repair parts. Acumatica Customer Management helps...

Service Contract Management

This feature lets manage a number of service schedules for each customer. The Schedule Calendar Board lets create...

Warranty Management

Comprehensive manage the warranty process for customers, specifying which parts are under warranty...

Mobile Service Management

Enable the staff to access entire customer information 24/7 from anywhere through any device using native...

Staff Dashboard

A dedicated dashboard for staff that keeps them connected as per schedules, enabling them to get timely alerts...

Tools and Resources

As per the demand, this specific feature lets schedule services which are processed using resources and tools that are limited...

Want to learn more about Acumatica?

Learn more about how Acumatica facilities management software can transform your entire service field management capabilities by contacting us to schedule a demo. Netsense is a top featured and Gold Certified Acumatica Partner. Know more how businesses in your domain are leveraging the capabilities of Acumatica field service edition cloud ERP to drive their business forward.

Netsnse team has earned more than 100+ Acumatica Certifications

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