Children’s Online Privacy Protection

We work in compliance with the Children’s Online Privacy Protection Act of 1998 which translated to we do not gather personal information from users who are under the age of 13. As it is important to provide personal information for creating a Netsense Account, we don’t provide our service to users below the age of 13.

Demo Login

In case, you don’t wish to reveal your personal information for trying out our services, we provide the option of Demonstration login for all our services. The contents given by you while using the Demo Login will be accessible for all people. Also, we warmly request you to don’t save your personal and sensitive information, such as documents and files while using the Demo Login.

Information Recorded and Used

Personal Information:

While registering for creating a Netsense account, we request all users to enter the name and email address. Users will also be asked to choose a unique user name and password primarily for the purpose of providing access to the Netsense account. The created name and email address will be used further to keep you updated with our new services, upcoming events, releases, and certain changes in the privacy policy.

Account Usage Details:

All users’ account usage details, including frequency, time, duration, features, the pattern of use, and the amount of storage used will be recorded by us with an aim of enhancing users’ experience via our services while helping us serve the best possible service to each customer.

Contents of your Account:

We preserve and maintain the files, documents, emails, to-do lists, and other data stored in users’ accounts at our facilities in Malaysia, Singapore, and Indonesia. In order to prevent loss of data due to system failures or errors and keep your private information confidential, we maintain backup copies of data including the contents of your account. Thus, your files and information may be stored on our server even after the termination of the account. We respect our users’ privacy and assure you that the contents of your account will not be disclosed to anyone and will not be accessible to employees of our firm. Additionally, we don’t use the contents of your accounts for target advertisements at any cost.

Financial Information:

In the case of payment processing, we take credit card or other payment account information. We do not store your financial information to keep your privacy in place. For prior consent and wherever payment processing is necessary for future payments, your financial data will be preserved in encrypted form on secure servers of a trustworthy payment gateway service provider.

Visitor Details:

We utilise the internet protocol address, browser language, browser type, referring URL, errors generated, time zone, files accessed, operating system, and other visitor details gathered in our log files to evaluate the trends, track visitors’ movement, administer the sites, and enhance our website’s overall performance.

Cookies

We utilise both temporary and permanent cookies to improve the experience of our provided services. You don’t need to worry about temporary cookies as it will be removed from your computer each time you close your browser. With the selection of the ‘keep me signed-in option in Netsense service, permanent cookies will be stored in your computer and you will no further need to sign-in by offering complete login details each time you come back to our website. If you have turned cookies off, you may not be able to utilise registered areas of the websites.

External Links from our website

Some of our web pages within the website may contain external links. It is advised to verify the privacy practices of such other sites. We are not accountable under any condition or manner of use or misuse of information through external links. We advise you to do not provide personal details, without knowing the complete privacy policy of such other websites.

With whom we share Information

We will always take your consent before sharing or disclosing your personal information to any person or third-party outside our organisation. We may share basic demographic information that is not associated with users’ and visitors’ personal information to our business partners and advertisers. Kindly beware that laws and regulations in various jurisdictions we operate may force us to disclose user information and contents of the accounts under particularly defined circumstances in order to keep your personal data safe and secure.

Security of the Information

We follow suitable data collection, processing, and storage practices, combined with high standard security and physical security measures to prevent unauthorised access, modification, disclosure, or damage of your personal data such as username, password, transaction credentials, and other information stored in your account. Access to your email address and name is limited to our employees, only when they need to know such details related to our service and guarantees to follow confidentiality obligations.

Restriction of Use

For all the other terms and conditions of this agreement, you shall not – 1) transfer or make your personal information available to any third party under any situation, 2) provide any service without prior written permission or consent, 3) utilise the third party links to sites without accepting their specific terms and conditions, 4) provide links to third-party sites or use their company name, logo, etc. without permission, or 5) use the provided services for spamming or other unethical practices.

Your Choice in Information Use

You will need to register for our service by giving us your personal information. If you don’t provide your personal information, we will not be able to provide you with our services. Additionally, we may provide you with the option of choosing a secret question and answer to it, but, we may be unable to reset the password for you in such cases. You can choose to opt out from receiving emails from us, but when you do so, you will unable to receive email notifications of new services, upcoming events, releases, and changes to our privacy policy. In the case where we choose to use your personal data for any vital purpose, we will provide you with an effective way to step out from the use of personal information for such purposes.

Accessing, Updating and Removing Personal Information

We offer users smart access to their personally identifiable information. Users are free to correct, update, or remove any such personal information either through their Netsense Account or by approaching Netsense Customer Support Services. These changes may take up to 48 hours to be in effect.

Enforcement of Privacy Policy

We make sure to put efforts including periodic reviews to ensure that personal information given by you is used in conformity with this privacy policy. If you have any queries regarding our obedience to this policy or the way in which personal data is used for providing services. Please contact our Customer Support Service team at support@netsensebs.com. This e-mail address is protected from spambots. You may require JavaScript to view it. We will reach you to clear your concerns and also co-operate with regulatory authorities in such regard, if required.

Notification of Changes

If any changes occur to our Private Policy, it will be posted on our website which will keep your informed and updated with the changes related to information collected, use and sharing of information, and so on. In a case where we choose to use your personal information in any manner rather than stated at the time of collection, we will notify you through email and provide you the freedom to opt out of such new uses unless you have already unsubscribed from receiving our email notifications. You will not receive emails and alerts of minor changes to our privacy policy. If you wish to know about how your information is used and stored, you can give a closer look at www.netsense.com.my/privacy-policy, whenever it is required.